THE EFFECT OF HUMAN RESOURCES MANAGEMENT ON THE OVERALL PERFORMANCE OF A FIRM (A Case Study of Zenith Bank International, Victoria Island, Lagos)

ABSTRACT

This project work is carried out in an attempt to complete the DEGREE AND DIPLOMA Programmes requirement. The case study being Zenith Bank International Limited. The project work is aimed at seeing the superior impact of Human Resources Management on the overall performance of establishments. However, the project is patterned into five 5 distinct chapters. The first chapter dealt with the study. It also reveal the statements of problems objectives of the study, scope and limitation ol the study and mention is equally made of definitions of terms in Human Resources Management. Similarly, chapter two dealt extensively with the literature review where in definition of Human Resources Management, were given by many authorities. Mention is equally made to the gradual development of Human Resources performance and explanation is given to the various function of Human Resources to include, appraisal Transfer and the series of motivational tools employed in Human Resources Management i.e. fringe benefits, promotion and Housing e.t.c. In addition, chapter three dealt with the research methodology and this also adopted the technique of personal interview. The population study was centered on the personnel department. The Administrative Department and the junior staff group informal group. A brief explanation on sampling size and instrumentation was made. Meanwhile, chapter four dealt with data collection and analysis with the aid analysis was a successful one, having done that much, observation is made to give ones sentimental conclusion on the data collected. Finally, the last chapter however gave the final notion of Human Resources Management in an organisation interviews were drawn from the previous chapters to result in conclusion and recommendation. The superiority of the resources exhibits itself having observed the negative and an expected situation of my case study.

TABLE OF CONTENTS

Declaration. iii

Certification. iv

Dedication. v

Acknowledgementvi

Abstractviii

Table of Contentsix

CHAPTER ONE. 1

1.0 General Introduction. 1

1.1 Introduction. 1

1.2 Background of the Study. 2

1.3 Statement of Problem.. 2

1.4 Objective of the Study. 3

1.5 Significance of the Study. 4

1.6 Limitation of the Study. 5

1.7 Definition of Terms6

1.8 Scope of Study. 7

1.9 Plan of study. 8

CHAPTER TWO. 9

2.0 Literature Review. 9

2.1 Introduction. 9

2.2 Development of Human Resources Management11

2.3 Evaluation of Human Resources13

2.4 Human Resources and Performance. 14

2.5 Performance Analysis15

2.6 Human Resources and Service. 16

2.7 Human Resources and Responsiveness17

2.8 The Workers as Human Resources18

2.9 Function of Human Resources Management18

CHAPTER THREE. 27

3.1 Research Methodology. 27

3.2 Method of Data Collection. 27

3.3 Population Size. 28

3.4 Technique of Analysis29

3.5 Statement of Hypothesis30

3.6 Sampling Size. 30

CHAPTER FOUR. 32

4.0 Data Collection and Analysis or Collection of Data. 32

4.1 Introduction. 32

4.2 Analysis and Presentation of Data. 32

4.3 Test of Hypothesis37

4.4 Result of Data Collected through Personal Interview on Human Resources Management Policies and Approach Relevant in Zenith International Bank Limited. 40

CHAPTER FIVE. 43

5.0 Summary of Findings, Recommendations and Conclusion. 43

5.1 Summary. 43

5.3 Conclusion. 48

5.4 Recommendation. 49

Bibliography. 51

Appendix. 52