ROAD TRANSPORTATION MANAGEMENT AND CUSTOMERS SATISFACTION

TABLE OF CONTENT

Title page i

Certification page ii

Dedication iii

Acknowledgement iv

Table of contents vi

List of table xi Abstract xii

CHAPTER ONE: Introduction

1. Background of the study 1

1.2 Statement of the problem 2

1.3 Objectives/purpose of the study 4

1.4 Research question/hypothesis 5

1.5 Significant of the study 5

1.6 Scope of the study 6

1.7 Limitation of the study 6

1.8 Definition of special terms 7

References 8

CHAPTER TWO: Review of the Related Literature

2.1 Theoretical framework 11

2.2 Historical background 15

2.3 Current literature on theories postulated above 16

References 37

CHAPTER THREE: Research Design and Methodology

3.1 Research design 38

3.2 Sources of data 38

3.2.1 Primary source of data 38

3.2.2 Secondary source of data 39

3.3 The population of the study 39

3.4 Determination of sample size 40

3.5 Methods of data collection 41

3.5.1 Questionnaire design, distribution and

collection of responses 41

3.6 Methods of data presentation and analysis 42

CHAPTER FOUR: Data Presentation and Analysis

Data presentation 43

Demographic characteristics 43

CHAPTER FIVE: Summary of Findings, Recommendation Conclusion

5.1 Summary of findings 61

5.3 Conclusion 62

5.2 Recommendation 63

Bibliography

Appendixes