THE RELEVANCE OF INFORMATION AND COMMUNICATION TECHNOLOGIES (ICT) IN MODERN OFFICE

ABSTRACT

This study was carried out in order to find the relevance of Information and Communication Technologies in modern office. The secretary who is an indispensable member of the office has been affected on one way or the other by the introduction of these Information Technology.

Findout whether modern equipment has come to displace the role of the secretary or to improve the secretary efficiency.

How will information technology reduce the workload of a secretary.

The research used the whole population of the staff as sample size. The population comprised of 40 staff of the bank.

Instrument used for data collection were the questionnaire and direct observation. The data was collected presented and analyzed by the use of table and percentage technology cash not replace secretaries rather it improve the secretary efficiency.

The researcher thereby recommend that every secretary should endeavour to upgrade their skills and knowledge on modern technologies so as to equip themselves and face challenges of information technology.

TABLE OF CONTENTS

Title i

Approval page ii

Dedication iii

Acknowledgement iv

Abstract vi

Table of contents viii

CHAPTER ONE

1.0 introduction 1

1.1 background of the study 1

1.2 statement of the problems 4

1.3 the purpose of study 5

1.4 significance of study 6

1.5 research question 7

1.6 scope of the study 8

CHAPTER TWO

2.1 Review of relative literature 9

2.2 The concept of communication technology 11

2.3 What is information technology 12

2.4 Types of information technology 19

2.5 The effectives of modern information

communication equipment on the office staff 21

CHAPTER THREE

Research procedure / methodology 26

3.1 Research design 27

3.2 Area of study 28

3.3 Population of the study 28

3.4 Sample and sampling procedure 29

3.5 Instrument for data collection 29

3.6 Validation of the research instrument 30

3.7 reliability of the research instrument 30

3.8 Method of administration of the research instrument 32

3.9 Method of data analysis 32

CHAPTER FOUR

4.1 Presentation and analysis of data 34

4.2 Percentage analysis of data collected 34

CHAPTER FIVE

Discussion implication recommendation 45

5.1 Discussion of result 46

5.2 Conclusion 46

5.3 Implication of the results 47

5.4 Recommendation 48

5.5 Suggestion for further research 48

5.6 Limitation of the study 49

Bibliography 51

Appendix i 54

Appendix ii 55