CHAPTER ONE

INTRODUCTION

1.1Background of the Study

The importance of computer and its application have been recognized globally. The impact computers to the society have been felts in hotels booking system. Computer booking system CBS has brought a lot of change improvement and efficiency in hotel operation. There is a great need for an easy quick, reliable and information system to aid the traveler in planning their vacation. Shelter is one of their basic necessity of life individuals need a place to stay at all times ranging from a business man who travel from one place to another in the course of their business to student who goes to study away from his home. Different professionals travel out of their domain in other to achieve certain aims and objectives such as tourism.

A hotel can simple define as a building or a place for the great to receive room and stay for short period of time, also a place of refreshment, entertainment and protection of the visitors.

In many states or countries however a hotel and motel are defined based on their status. Hotel and other accommodation are as diverse as many family and business travelers they accommodate.

Establishment varies greatly in size and in the service they provided. Hotels and motel comprise the majority of establishment and tend to provide more service than other lodging place. Most hotels and motals are commercials properties that cater mainly to business people, tourist and other travelers who need accommodation for a brief stay. A small, but growing of luxury hotel chains also manage condominium until in combination with their transient rooms, provide both hotels guest and condominium owner with access to the same service amenities.

Larger hotels and motals often have banquet halls and spacious ball rooms to accommodate conventions, business meeting, wedding reception and other social gatherings conventions and business meetings are major sources of revenue for the hotel and motels.

There are some laid down principles regulating each room that can be occupied by each quest. Hotels booking and management system in Joevon Hotel Ogoja start from issue of ticket to interested customers. Customers having obtained ticket on payment of stipulated fees complete and return the ticket to the hotel. The Joevon Hotel now sorts the ticket according to the types of room you want and send to the various units in the hotel for processing. The customers are select based on the service needed.

1.2Statement of Problem

The administrative section of Joevon Hotel Ogoja has been handling the hotel management manually, which has resulted in the following problems:

i. Time consuming and involved too much labour before the booking list is finally released.

ii.Loss of the complete ticket as a result of mishandling in the case of transfers of document records

iii.Duplication of records where the customers may wish to purchase more tickets for other customers.

iv.Checking of guest which are not easily detected.

1.3Objectives of the Study

The major aims of this study are to develop software that will help in reducing labour and replacement of manual method used in the hotel management. Other aims and objectives of the work are to provide;

i.easy retrieved and storage of data and information

ii.daily count of guest arrival and departure from hotel

iii.daily, weekly and monthly summaries of guest reservation, checkin and checkout of Joevon Hotel Ogoja.

iv.Improved data management efficiency by elimination of data redundancy.

1.4Significance of the Study

The significance of the study is to improve the operational efficiency of Joevon Hotel Ogoja in respect to the handling of data, information, elimination of redundant data associated with the current Joevon Hotel data handling system.